Last checked against BMC documents on 23-10-2026. Phone numbers change; if one doesn’t work, use the MyBMC app.
Need to report a street dog problem in Mumbai, or ask for dogs in your area to be sterilised? The Brihanmumbai Municipal Corporation (BMC) handles this through its Veterinary Health Department, which runs dog control offices for different parts of the city. This guide lists them and explains how to complain. For more on caring for dogs, visit our dog hub.
BMC dog control offices and numbers
BMC says these numbers take dog nuisance complaints and stray dog sterilisation requests, and that sterilisation requests from anywhere in Mumbai can be registered on them. [S1]
| Office | Areas covered | Phone |
|---|---|---|
| City Dog Control Office | Churchgate / CST to Mahim / Sion | 9987798436 [S1] [S2] |
| Western Suburbs (Bandra) | Bandra to Jogeshwari | 9076202208 [S1] [S2] |
| Western Suburbs (Malad) | Goregaon to Dahisar | 9076202207 [S1] [S2] |
| Eastern Suburbs (Mulund) | Kurla to Mulund | 8692068993 or 022-25618001 [S1] [S2] |
Complaint hours: 10:30 am to 5:30 pm. [S1] [S2]
BMC’s two published contact lists give different landline and mobile numbers for the Eastern Suburbs office, and different addresses for the City office (Carnac Bridge, Masjid in one, Dhobi Ghat, Mahalaxmi in the other), so we’ve listed both numbers. [S1] [S2]
Office addresses
- Western Suburbs (Bandra): Opp. Bandra West Bus Depot, Dharmashala BMC Chowki, Station Road, Mumbai 400050. [S1] [S2]
- Western Suburbs (Malad): Ground floor, Vasudev Building, Mamledarwadi Road No. 2, Malad West, Mumbai 400064. [S1] [S2]
- Eastern Suburbs: BMC Garage Premises, Dumping Road, Mulund (W), Mumbai 400080. [S1] [S2]
For how BMC’s sterilisation programme works, see our guide to getting a street dog sterilised in Mumbai.
Complain online: MyBMC and the Veterinary Health Department portal
- BMC’s Veterinary Health Department takes complaints and requests through the MyBMC mobile app and its online grievance page. Each complaint gets a unique number for tracking. [S3]
- You can raise complaints about dog bites, stray dog or cat nuisance, and requests for vaccination or sterilisation; complaints are forwarded to the department or the organisation handling your area. [S4]
What to say when you complain
- The exact location: building or street, nearest landmark, ward if you know it, and pin code.
- How many dogs, and whether any have a notched or clipped ear, which usually means they’re already sterilised.
- The problem: dogs not sterilised, a sick or injured dog, a dog that has bitten someone, or puppies needing vaccination.
- Photos or a short video, and your phone number.
Stray cattle
For stray cattle anywhere in Mumbai, BMC lists its Cattle Pound Office in Malad West: 022-28820296. [S1]
What the Supreme Court has ordered
- In its 22 August 2025 order, the Supreme Court said sterilised and immunised dogs must be released back in the same area, except rabid or aggressive dogs, and asked all states and union territories to report on how they implement the Animal Birth Control Rules. [S5]
- On 7 November 2025, it directed that stray dogs be removed from schools, hospitals, bus depots, railway stations and similar campuses, sterilised and vaccinated, and moved to shelters rather than released back there. [S6]
The case is still being heard, so check for later orders.
If a street dog bites someone
- Wash the wound immediately with soap and water for at least 15 minutes. [S7]
- Go to a hospital the same day for rabies post-exposure treatment: a course of rabies vaccine, and immunoglobulin for severe bites. [S7]
- Then report the dog to BMC through MyBMC or your area’s dog control office [S1] [S3], with the exact location.
The Pawsitive Hoomans Take
Call within the 10:30 am to 5:30 pm complaint window, and log the same complaint on MyBMC so you have a tracking number. One clear complaint from a group of residents, with photos and a dog count, gets further than many vague ones.
🐾 Looking after a community dog? Keep its sterilisation and rabies vaccination dates in a free Pet Passport. In Delhi? See the Delhi street dog complaint numbers.
Frequently asked questions
What is the BMC number for street dog complaints?
It depends on your area: City 9987798436, Bandra to Jogeshwari 9076202208, Goregaon to Dahisar 9076202207, and Kurla to Mulund 8692068993 or 022-25618001. [S1] [S2]
How do I get street dogs sterilised in Mumbai?
Register a sterilisation request on any of BMC’s dog control office numbers, which accept requests from all over Mumbai [S1], or through MyBMC. [S3] [S4]
Can I complain online?
Yes, through the MyBMC app or the Veterinary Health Department’s grievance page, which gives you a tracking number. [S3]
What are the complaint timings?
10:30 am to 5:30 pm. [S1] [S2]
Sources and last checked
- [S1] BMC Veterinary Health Department, Information about helpline numbers of Dog Control Department (PDF) – portal.mcgm.gov.in (PDF) – Last checked: 23-10-2026
- [S2] BMC Veterinary Health Department, Contact details of Dog Control Offices and Cattle Pound Office (PDF) – mcgm.gov.in (PDF) – Last checked: 23-10-2026
- [S3] Free Press Journal, BMC’s new online platform for pet services (15-07-2024) – freepressjournal.in – Last checked: 23-10-2026
- [S4] Mumbai Live, BMC launches a mobile app for complaints about stray dogs and cats – mumbailive.com – Last checked: 23-10-2026
- [S5] Supreme Court Observer, SC says earlier order on strays ‘harsh’, allows release of sterilised dogs (22-08-2025) – scobserver.in – Last checked: 23-10-2026
- [S6] Supreme Court Observer, Supreme Court’s latest order keeps stray dog issue on a short leash (on the 07-11-2025 order) – scobserver.in – Last checked: 23-10-2026
- [S7] World Health Organization, Rabies fact sheet – who.int – Last checked: 23-10-2026
Disclaimer: PawsitiveHoomans is an independent information resource and is not affiliated with BMC or any government body. This is general information, not legal or medical advice.